Return Policy

 

Returns and Exchanges
Purchases made on ACIDNYC.COM are eligible for exchange, store credit, or refund within 14 days of the shipping date. All items must be unworn, unwashed, undamaged, and with original tags attached to qualify for return. Jewelry (excluding earrings) must be returned in its original packaging.

The following items are final sale and cannot be returned or exchanged:

  • Boxers, lingerie, earrings, socks
  • Limited edition handbags
  • Items marked "FINAL SALE"

 

How to Request a Return

Step 1: Contact Us
Email hydroionpartners@gmail.com with your return or exchange request.

  • Include your order details and the reason for the return/exchange in your email.
  • A team member will respond within 24-48 hours with instructions and a pre-paid return shipping label if the return is approved. If using our prepaid return label, $8.95 will be deducted from your return credit amount. You may also ship using your own label to the return address below.

Step 2: Prepare Your Package

  • Securely pack the item(s) in a box or envelope. You may reuse the original packaging if possible.
  • Attach the pre-paid return shipping label to the outside of the package.

Step 3: Ship Your Return

  • Schedule a USPS pickup from your home or drop off the package at a USPS location.
  • Note for APO/FPO and International Orders: Pre-paid return labels are not available. Customers are responsible for their return shipping costs and should use a trackable shipping method.

Return Address:
ACID NYC
Attention: Online Returns
13315 SW 124th Street
Miami, FL 33186

 

Damaged, Defective, or Incorrect Items

If you receive damaged, defective, or incorrect items, email hydroionpartners@gmail.com within 14 days of the shipping date to request a free pre-paid return label.

In your email, include:

  • Details about the issue (e.g., damage or incorrect item)
  • Your preference for a replacement, exchange, or refund

Upon receiving your return, our team will inspect the item(s):

  • If a replacement or exchange is available, we will ship it to you free of charge.
  • If the item is unavailable, we will issue a full refund to the original payment method.

 

Processing Time

  • Refunds for U.S. returns: Please allow 2-3 weeks from the return shipping date for your account to be credited. The credit may take an additional 1-2 billing cycles to appear on your statement.
  • Refunds for International or APO/FPO returns: Processing may take 4-6 weeks, with credits appearing in 2-3 billing cycles.

If you have further questions, please contact hydroionpartners@gmail.com for assistance.